Refund policy
🛍️ Returns & Exchanges Policy
We want you to love what you ordered — and if it’s not quite right, we want to fix it.
💌 Changed your mind?
No problem. You can return any unused, non-personalised item within 14 days of delivery for a full refund or exchange.
- Items must be in their original condition and packaging
- You’ll need to cover return postage costs (we're still a tiny studio!)
- We recommend using a tracked service — we can’t refund lost parcels
🖋️ Personalised & Made-to-Order Items
Because these pieces are made just for you (or your dog), we can’t accept returns unless there’s been a fault or mix-up on our end.
But if something’s not right, please get in touch — we’re real humans and we will try to make it right.
🧵 Faulty or Damaged Orders
Oh no! If your item arrives damaged or something’s gone wrong, let us know within 7 days and we’ll sort it ASAP — whether that’s a replacement, refund, or repair.
📬 How to Start a Return
Just email us at jo@mortisfunclub.co.uk with:
- Your order number
- A brief note about the issue
- A photo if something arrived damaged or faulty
We’ll reply as soon as possible (usually within 1–2 working days).
🐾 We’re a tiny family-run business…
So thanks for being kind and patient. Every return is handled by a real human — sometimes with a dog supervising.